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BAYADA Support Network

The BAYADA Support Network is designed to help our employees whose lives have been impacted by an adverse client event while in their care.

At BAYADA, we believe our employees are our greatest asset and recognize that it is normal in the health care profession, where strong bonds are formed between caregivers and clients, to experience physical and emotional distress as the result of an adverse event.

The BAYADA Support Network offers resources to our employees coping with such events, including:

  • Active listening and compassion for the health care provider
  • A private support session
  • Resources for finding additional long-term support

A caring BAYADA representative can assist you with scheduling a private counseling session. For more information, call 844-456-2601, or email

Seek support. Contact the BAYADA Support Network.

If you are an employee who has been involved in an adverse event (an unanticipated client event, client-related injury, or permanent change in client condition)—what we call a second victim—and are experiencing physical or psychological symptoms as a result, we encourage you to seek support.

Common reactions to stressful events:

Physical symptoms:

  • Sleep disturbance
  • Difficulty concentrating
  • Eating disturbance
  • Headaches
  • Fatigue
  • Nausea or vomiting
  • Rapid heart rate and breathing
  • Muscle tension

Psychological symptoms:

  • Personality or attitude changes
  • Feeling of grief, remorse, sadness, or shame
  • Self-doubt
  • Flashbacks
  • Depression or anxiety
  • Anger and irritability
  • Chronic insomnia
  • Withdrawing from normal activities, especially things you used to enjoy
  • Post-traumatic stress

If you are experiencing any of these reactions, please contact us—we can help.

You are not alone

Ways you can help yourself:

  • Seek support from a family member or friend
  • Give yourself permission to react, physically and emotionally
  • Keep your life as routine as possible
  • Take part in a mix of physical and relaxation exercises to counter physical reactions to stress
  • Avoid alcohol and drug use
  • Eat regularly; minimize your intake of sugars and caffeine
  • Take time to take care of you
  • Treat yourself with compassion
  • Seek professional help—BAYADA can offer you an initial support session with a trained counselor

Ways your loved ones can help you:

  • Avoid expressions like, “everything will be okay” or “this is fate”
  • Don’t take anger or reactions personally
  • Give time and space to work out feelings
  • Encourage self-care
  • Offer sincere sorrow
  • Help with everyday tasks, such as cooking and cleaning
  • Encourage seeking professional help if symptoms do not lessen within a few weeks

How you can request support

At BAYADA, we believe that our employees are our greatest asset because they are the heart of home care. If you have been impacted by an adverse event while at work, we encourage you to seek support.

The BAYADA Support Network is free, and conversations with counselors are private. You may not need support right now, but if you need us in the future, we will be here.

Contact BAYADA’s private support network at 844-456-2601, or email

BAYADA cares about you and encourages you to seek help. This service is not a substitute for professional medical help. If you feel that you are having a medical or emotional crisis, please seek assistance from a medical physician or call 911.

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