Consistent leadership shapes the employee experience

Michelle Cortez Adams, MSN, RN, Director of Workforce Development at BAYADA Home Health Care, reflects on what it takes to meaningfully support and retain nurses in today’s healthcare environment.

• While recognition is important, it cannot be limited to isolated appreciation efforts and must instead be embedded into everyday leadership practices.

• Leaders must build environments where nurses feel known, trusted, and developed through ongoing feedback, mentorship, and professional growth opportunities.

• Nurses are increasingly seeking clarity in communication, access to development pathways, and a sense of belonging within their teams.