Schedule

The 2016 summit will focus on three important objectives:

Inform

Provide insight through data on how we are currently performing— strengths and areas of opportunity.

Inspire

Illustrate through the voice of our clients how we are delivering on their expectations.

Innovate

Work in teams to generate actionable solutions through evidence-based design.


Thursday

Breakfast/ Check-In


7:30am – 8:30 am

Welcome and Introductions


8:30 am – 9:00 am

BAYADA Way Exercise- “Defining Client Experience”


Client Experience State of the Union: How Are We Doing at Delivering on The BAYADA Way?


Break

Opportunity to make Client Experience Commitment

Client & Clinician Perspective & Making the Connection

Guest Client, BAYADA Home Health Care

Break

Opportunity to make Client Experience Commitment

Keynote Speaker with Lunch

Speaker TBD

Break/ Reset

Move to Group Rooms

Work in Groups to Generate Solutions

All Attendees

Closing Remarks/Awards