Provide insight through data on how we are currently performing— strengths and areas of opportunity.
Illustrate through the voice of our clients how we are delivering on their expectations.
Work in teams to generate actionable solutions through evidence-based design.
“With a strong commitment from each of us, BAYADA Home Health Care will make it possible for millions of people worldwide to experience a better quality of life in the comfort of their own homes.”
To assess our progress toward this goal, BAYADA has used surveys to measure the degree to which our clients are satisfied with their services.
But the challenge of The BAYADA Way demands more of us than merely satisfying our clients. We want to deliver service that not only meets but also exceeds their expectations— an experience that truly allows them to “have a safe home life with comfort, independence, and dignity.” This challenge has led to evolving our focus from client satisfaction to the entire client experience encompassing quality, safety, access, and value.
Delivering a superb client experience requires dedicated teams of field clinicians, office staff and practice and central support personnel….it is the one thing that unites and unifies all the different types and levels of BAYADA employees across all the service and support offices in 22 states! Delivering a superb client experience is the one thing we all have in common. But how do we learn from each other and share specialized insights in what makes a superb client experience?
To begin to answer this question, BAYADA Home Health Care will hold the inaugural BAYADA Client Experience Summit on March 17, 2016 at The Crowne Plaza Hotel in Cherry Hill, New Jersey.
Hosted by the Marketing (MAR) office, the Client Experience Summit will bring together a multidisciplinary group of individuals from across all specialty practices and service and support offices to generate innovative and creative ideas on how we can continuously improve on our clients’ experience with compassion, excellence, and reliability.
“The Home Health practice is excited to partner with MAR on the upcoming Summit. We continue to strive to reduce variation and improve our performance and achieve service excellence. We want every single one of our clients to be so engaged with our service that they cannot imagine a world without us.”
Home Health Practice Leader
“The Client Experience Summit will be an opportunity for our practices to come together in collaboration; to learn from one another and to create innovative solutions in support of improving our service and ensuring that every client has a safe home life with comfort, independence, and dignity.”
Home Care Chief Operating Officer