3rd Quarter 2003 National and Division Heroes

National Heroes

RN Category: Eileen Stengel—Snapdragon Division, Burlington (BUR) Office, Maple Shade, NJ
LPN Category: Ellice Davidson—Magnolia Division, Salisbury (SAL) Office, Salisbury, NC
HHA Category: Hope Benson—Magnolia Division, Charlotte Personal Care (CPC) Office, Charlotte, NC

Division Heroes

Division

Name / Category

Office / City / State
Cattails Armentria Owens, HHA PCA North (PCA) Office, Philadelphia, PA
Dogwoods

Terrance Allen, RN
Machalle McIntyre-Love, LPN
Samantha Able, HHA

Winston Skilled (WS) Office, Winston-Salem, NC
Fayetteville (FAY) Office, Fayetteville, NC
Winston Personal Care (WIN) Office, Winston-Salem, NC
Edelweiss Mollie Collins, RN
Carrie Anderson, LPN
Antanette Houck, HHA
Media (MED) Office, Media, PA
Philadelphia Pediatric (PHP) Office, Philadelphia, PA
Willow Grove Pediatric (WGP) Office, Willow Grove, PA
Forget-Me-Nots Kaye Wright, RN
Carla Sequeira, LPN
Etoria Chalmers, HHA
Sarasota (SAR) Office, Sarasota, FL
Tampa (TAM) Office, Tampa, FL
Pinellas Park (PP) Office, Pinellas Park, FL
Magnolias

Judith Arthurs, RN
Ellice Davidson, LPN*
Hope Benson, CNA*

Salisbury (SAL) Office, Salisbury, NC
Salisbury (SAL) Office, Salisbury, NC
Charlotte Personal Care (CPC) Office, Charlotte, NC
Roses Deborah Freeman, HHA University City Visits (UCV) Office, Philadelphia, PA
Snapdragons Elaine Stengel, RN*
Tony Bailey, LPN
Alice Martin, CHHA
Burlington (BUR) Office, Maple Shade, NJ
Millville (MIL) Office, Millville, NJ
Cherry Hill (CH) Office, Cherry Hill, NJ
Sunflowers

Laura Giffen, RN
Melissa Goliff, HHA

Freehold (FRE) Office, Freehold, NJ
Hyannis (HYA) Office, Hyannis, MA
Tulips Becky Turner, RN
Darlene Bergbauer, LPN
Doretha Flowers, HHA
Wilmington (WIL) Office, Wilmington, DE
Delaware Pediatrics (DP) Office, New Castle, DE
Wilmington Private Duty (WPD) Office, Wilmington, DE

* denotes National Hero of the Quarter

Eileen Stengel, RN, has worked for Bayada Nurses since 2000. During this time, she has primarily worked with a quadriplegic client who has a trach and vent. Her work with this client and his family is evident in the heartfelt words they submitted as part of the award nomination package. From the client: “Lee is very caring and always puts that extra ‘umph’ in whatever she does for me and my family. She is always cheerful and happy and that overflows to our family. Sometimes it is not so pleasant at home, but she adds some sunshine to make it a little easier. I feel I would have never made it as far and accomplished as much without the help of Lee Stengel.” From the client’s wife: “She is on top of things that go into caring for my husband. She will go above and beyond the call of duty to be a great nurse and friend to him. Knowing she is taking care of him is such a great comfort to me, and I have the utmost confidence in her. She makes this way of life easier to handle because of her positive and upbeat attitude. She is so supportive of my husband, our children and myself. She will fill in the empty slots in the schedule so that I am able to work and have time to meet my children’s needs. She will work with the other nurses so that they can be flexible with their hours. She makes his friends feel comfortable. She makes us all feel that this is not a job to her—she genuinely cares about his well-being, happiness and his health and does all she can to make things better for him. We are all very, very fortunate to have her in our lives.

 

Ellice Davidson, LPN, has been working for Bayada Nurses since June 2001. In that time, she has assumed a leadership role on the nursing teams she works with and has “stepped up to the plate” numerous times to ensure that her clients get the skilled, caring and reliable care that Bayada Nurses is known for. These ideals are perhaps best illustrated by Ellice’s work with a client during a time of crisis. To have a shift uncovered would mean the client would have to leave home to a medical facility until the next shift. This was very stressful to the client and family. To avoid this, Ellice let it be known that she would be available to work days, nights, during the week or on weekends. It did not matter. She was going to be there for the client. This relieved tension in the administrative office, but, more importantly, it relieved tension in the client’s home. At a time when he felt helpless and totally dependent on Bayada Nurses, he was able to sleep at night. As if this was not enough, Ellice again exemplified her heroine nature by offering her services to yet another client when staffing became extremely difficult. At a time when she was truly needed, she was there. And she was able to accomplish all of this while simultaneously maintaining her normal schedule. According to Staff Supervisor Michael Cunningham: “Ellice became a hero when she dedicated herself unselfishly to her work and to those she helps. She makes it seem effortless when she shows up for work and dedicates 110% to the client and to her company and never looks back.”

 

Hope Benson, CNA, has worked for Bayada Nurses since June 2002. In that short time, she has gained the respect of the office staff, her coworkers and clients alike. Hope is truly the epitome of the Bayada Nurses ideals of skilled, caring and reliable. Her skill is demonstrated by the dramatic results she achieves with her clients. When she first started working with a particular Alzheimer’s client, he was not walking and rarely got out of bed. Hope’s caregiving skills resulted in a profound transformation—the client now walks several hours a day, interacts more with his family, and even gets up early to enjoy the day. Nursing Supervisor Marlene Williams says: “Hope transformed this dementia client into a viable and fun-loving person who now enjoys life. He is now doing therapy, interacting with his daughter and son-in-law, and taking walks outside. He would have never made such a transformation without Hope.” Her caring is demonstrated by the extra mile she goes for each and every client. The daughter of one her clients writes: “Hope is the epitome of someone willing to go the extra mile, whether it is staying late when others call off, her meticulous house cleaning or her ability to organize tasks for the other aides. Hope continually reads about Alzheimer’s, and when she discovers something that might help Dad, she brings in the article for all to read and implements what she can. When new people come to the case, Hope is always willing to stay late to orient new caregivers to the job.” Her reliability is demonstrated by the fact that she is always on time for her cases—regardless of the weather or the distance she has to travel. On one case, she must drive over an hour to reach the client’s home. Nevertheless, she is always on time—even during the severe winter that hit North Carolina last year. To ensure that she would be on time during one of the biggest storms of the season, Hope left her home at 4:00 am to ensure she would make it there by 7:00 am. For all these reasons and many others, Hope Benson is truly a Hero on the Home Front.