Honesty & Confidentiality: Beyond Compliance to Better Results

Overview

"Doing the right thing" has always been important to BAYADA NURSES. For our clients, of course, the "right thing" means providing the highest quality of care we can give. Carefully complying with the laws and regulations that govern our work is part of that care. This is a legal commitment, yes, but more importantly, an ethical one.

Our many policies and procedures are designed to help us do the right thing and stay true to our mission. We have also created a special Compliance Program to help employees in their personal responsibility to uphold the company's commitments to its clients, its employees, its payors, and all who govern our work.

CLIENT RIGHTS
Bayada Nurses respects our clients' rights to the confidentiality of their personal health information. Our Privacy Notice describes these rights and provides information about reporting concerns and issues regarding our services.

EMPLOYEE RESPONSIBILITIES
All employees are expected to:

Employees who fail to comply with the law or who fail to report suspected violations may be disciplined.

THE COMPLIANCE PROGRAM TEAM
Although all BAYADA NURSES employees participate in our Compliance Program, there is also a specially appointed Corporate Compliance Officer. This person works with many BAYADA NURSES staff members and a Compliance Committee to help identify and resolve compliance questions. The current members of this committee are:

GENERAL QUESTIONS ABOUT OUR COMPLIANCE PROGRAM
The Compliance Officer and Compliance Team are available for general questions about our Compliance Program or compliance issues. We will respond promptly to your inquiries. You may send them by e-mail to Compliance@bayada.com.

Every month, or when appropriate, the Compliance Officer will post these questions with their answers on this web site (Ask the Compliance Officer).

MAKING REPORTS AND INQUIRIES – CLIENTS
For compliance questions on a particular policy, practice or procedure, we encourage our clients to contact the Director of the office providing service for clarification. If you are not satisfied with the results, you can:
• Contact the Compliance Officer directly by calling 1-856-793-1799.
• Access the Compliance Hotline anonymously
After receiving a report, the Compliance Officer will take reasonable steps to respond appropriately.

MAKING REPORTS AND INQUIRIES - EMPLOYEES
For compliance questions on a particular policy, practice or procedure, we encourage employees to go to their supervisors for clarification. If you have concerns about the appropriateness of your own actions or the actions of another employee, you can:

• Contact the Compliance Officer directly by calling 1-856-793-1799.
• Access the Compliance Hotline anonymously

After receiving a report, the Compliance Officer will take reasonable steps to respond appropriately.


COMPLIANCE REPORTS

For concerns related to client safety or quality of care you may use the above reporting mechanisms or contact the Joint Commission on Accreditation of Healthcare Organizations at: 603-792-5000.

BAYADA NURSES COMMITMENT

BAYADA NURSES will continue to provide clients and employees with information about our Compliance Program. We share the responsibility to further our compliance objectives, monitor compliance, and report suspected violations.